Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

If you received an item that is damaged or defective please call us immediately to rectify.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Orders greater than $300 are non-refundable.

To facilitate a smooth refund process we require all returns to have a Return Authorization Number (RA#). Should you need to return an item please call customer service at 978-720-8170 to obtain your unique RA#.

All returns must be unopened and in resalable conditions and contain the original materials, manuals and blank warranty cards.

Return shipping is the responsibility of the buyer.

Outbound shipping cost on original order will not be credited.

Due to health and safety regulations, products which relate to personal hygiene and self care are non-returnable.

Products that come in contact with the body; are single use items or are not individually wrapped will be non-returnable.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 3 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at anchorhomemedical@gmail.com and send your item to: 409 Cabot St STE8 Beverly,MA 01915. Once your item is received with the RA#, the exchange process will begin.

Shipping returns

To return your product, you should mail your product to: 409 Cabot St STE 1038 Beverly, MA 01915

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at anchorhomemedical@gmail.com for questions related to refunds and returns.